Frequently Asked Questions
Everything you need to know about your Toneil Bricks collection.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 10-15 business days depending on the destination and customs processing.
Are your bricks compatible with other major brands?
Yes, all Toneil Bricks are designed to be fully compatible with most leading plastic building block brands, ensuring you can expand your existing collection seamlessly.
What is your return policy?
We offer a 30-day return policy for unopened and unused sets. If you receive a damaged item or are missing specific pieces, please contact our support team for a free replacement.
What should I do if my set is missing a piece?
While we strive for perfection, mistakes can happen. If you find a missing part, simply email us with your order number and the part description, and we will ship the replacement piece to you at no cost.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and convenient checkout experience.